At Elano by Areeba, customer satisfaction is important to us.
Eligibility for Returns
• Items may be returned within 7 days of delivery.
• Products must be unused, unworn, unwashed, and in original condition with all tags attached.
• Proof of purchase is required.
Non-Returnable Items
• Sale or clearance items.
• Gift cards.
• Customized or altered products.
• Products damaged due to misuse.
Refund Process
• Once the returned item is received and inspected, eligible refunds will be processed to the original payment method.
• Refund processing may take 7–14 business days depending on your payment provider.
Exchanges
Subject to stock availability, eligible items may be exchanged for another size or color.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.
SHIPPING POLICY
Order Processing
• Orders are typically processed within 1–2 business days.
Delivery Time
• UAE Deliveries: 2–5 business days.
• GCC Deliveries: 5–10 business days.
• International Deliveries: 7–15 business days.
Shipping Charges
Shipping fees are calculated during checkout and displayed before payment confirmation.
Tracking Information
Customers will receive shipment tracking details once the order has been dispatched.
Delivery Delays
While we strive to deliver on time, delays may occur due to weather conditions, customs clearance, public holidays, or courier-related issues.
Incorrect Address
Customers are responsible for providing accurate shipping information. Additional charges may apply for re-delivery due to incorrect addresses.
Lost Shipments
If your shipment is lost during transit, please contact our support team for assistance and investigation.